Return & Refund Policy
Return & Refund Policy
Effective Date: November 4, 2026
Thank you for shopping with Qorvellae.
This policy explains how we handle product issues, returns, and refunds.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of confirmed delivery.
Contact:
Please include:
- Your order number
- Checkout email address
- Description of the issue
- Clear photographs or video showing the product and problem
Once the information has been reviewed, an appropriate resolution may include a replacement, partial refund, or full refund depending on the circumstances.
Change of Mind
Unless otherwise required by applicable consumer law, Qorvellae does not generally accept returns solely because of a change of mind, personal preference, or an incorrect product choice made by the customer.
Return Authorization
Please do not send any product back without first contacting our customer support team.
If a physical return is required, return instructions will be provided to you.
Unauthorized returns may not be accepted.
Refund Processing
When a refund is approved, it will normally be issued to the original payment method.
Although we may process a refund promptly, the financial institution or payment provider may require approximately 7–12 business days to post the credit to your account.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Once fulfillment or shipment has begun, cancellation may no longer be possible.
Consumer Rights
Nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded under applicable consumer protection laws.